FAQ’s

Welcome to Telasko’s FAQ

Thank you for choosing Telasko, your trusted destination for premium wall art in the United States. We are committed to providing high-quality artwork, secure shopping, fast order processing, and exceptional customer service. Below are answers to our most frequently asked questions to help make your shopping experience simple and enjoyable.

1. What products does Telasko sell?

Telasko offers a carefully curated collection of premium wall art designed to enhance homes, offices, apartments, and commercial spaces. Our selection includes modern, contemporary, abstract, minimalist, and decorative wall art crafted with quality materials and attention to detail.

2. Do you offer free shipping?

Yes. We proudly offer FREE shipping on all orders within the United States. There are no hidden shipping fees during checkout.

3. How long does order processing take?

Orders are processed within 1–2 business days after payment has been successfully confirmed.

4. How long does shipping take?

After processing, orders typically arrive within 5–7 business days depending on the delivery location within the United States.

5. Do you ship internationally?

Currently, Telasko ships only within the United States. We do not offer international shipping at this time.

6. How can I track my order?

Once your order has been shipped, you’ll receive a shipping confirmation email containing your tracking number and tracking link so you can monitor your package’s delivery status.

7. Can I change or cancel my order?

Yes. If your order has not yet been processed, you may request changes or cancellations by contacting our customer support team as soon as possible. Once an order has entered processing or shipping, modifications may no longer be possible.

8. What payment methods do you accept?

We accept the following secure payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

9. Is my payment information secure?

Absolutely. Every transaction is protected using industry-standard encryption and secure payment technology. Your payment details are processed securely and are never stored on our servers.

10. What is your return policy?

We offer a 14-day return policy. If you’re not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, provided the item meets our return eligibility requirements.

11. How long do refunds take?

After your returned item has been received and inspected, approved refunds are typically processed within 1–2 business days. Your financial institution may require additional time before the funds appear in your account.

12. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or you receive the wrong item, please contact us immediately with your order number and clear photos of the product. Our team will quickly arrange a replacement or provide an appropriate solution.

13. What happens if my package is delayed or lost?

While most orders arrive on time, unexpected carrier delays may occasionally occur. If your package appears delayed or lost, please contact our support team, and we will work directly with the shipping carrier to resolve the issue as quickly as possible.

14. How do I know the dimensions of the wall art?

Each product page includes detailed dimensions, sizing information, and product specifications to help you choose the perfect wall art for your space.

15. How can I contact customer support?

Our friendly customer support team is always happy to assist with questions regarding orders, products, returns, shipping, or general inquiries.

Phone: +1 337 534 8100

Email: support@telasko.com

Address:
317 Eighth St
Lafayette, LA 70501
United States

Business Hours:
Monday–Friday
9:00 AM–7:00 PM (USA Time)

16. I didn’t receive my order confirmation email. What should I do?

Please check your spam or junk folder first. If you still cannot find your confirmation email, contact our support team, and we’ll gladly resend it.

17. How quickly does customer support respond?

We strive to respond to all customer inquiries within 1 business day during our regular business hours.

18. Why should I choose Telasko?

Customers choose Telasko because we are committed to delivering premium-quality wall art with outstanding customer service. We offer:

• Premium-quality wall art
• Free U.S. shipping
• Fast processing and reliable delivery
• Secure checkout and trusted payment options
• Easy 14-day returns
• Responsive customer support
• A smooth, secure, and customer-focused shopping experience

Still Need Help?

If you have additional questions that aren’t covered here, we’re always happy to help. Contact our customer support team by phone or email, and we’ll provide prompt assistance to ensure you have the best possible shopping experience with Telasko.